Despicable

Been waiting a year and 2 months and still waiting. I find the service absolutely shocking that I have received from Russells store in Greytown as well as Russells head office. They continue to pass the blame as time progresses. I got really tired of waiting for a decent response from the Greytown store manager Buhle, so I contacted head office who then said the store needs to deal with it and they would follow up and get back to me... I am still waiting and all I have been told so far is that the warehouse needs to investigate as the driver insists they delivered the bed and now what sounds like a case of theft from their warehouse side is affecting the delivery and exchange of an extremely uncomfortable situation. In the meantime as the customer I must continue to suffer on a very uncomfortable bed while they investigate a case of theft on their part. This is do unacceptable. It seems that my only option left now us to seek legal advise as my physiotherapy bill keeps going up.