“Delivery” of items that don’t get delivered.

I bought a couch online, and received SMSs and emails saying that it’s been shipped and that I must wait for a call to arrange for delivery, the only call I received was of the delivery man who said he’s outside to deliver, I explained to him that I am at work and cannot leave as I am still waiting for the call to arrange for delivery; of which he directed me to call the call centre.

The lady took my order number and said she will escalate the matter to her manager. Later in the day I received more emails and SMSs saying the couch has been delivered, I called the number on the SMS: *** to query this and a rude gentleman made me go back and forth with him for a good 5 minutes instead of directing me to someone that could help me then proceeded to put me on hold.

I have spent over R200 in airtime calling and being given the run around, and being told they will get back to me of which they don’t. When I call again I get someone where I must narrate the story again and have them refer me to numbers that don’t exist.

I even called the warehouse and even they say it’s delivered, I asked them to show me where I’ve signed and they will get back to me after they get hold of the driver.

It’s been a full week with ZERO communication from them.