Delivery of damaged goods

I had an entertain unit delivered yesterday.The deliver guys delivered a broken unit. I immediately called the shop to notify them of the damage. The Manager named Brian kept giving me the run around but I explicitly mentioned that i needed the unit replaced as I want to send it elsewhere. Today I am at the warehouse with the unit ferries there at my expense for them to replace it and a guy called Stephen tell me about policies and procedures that need to be followed. I bought this unit cash. ..paid for delivery and the only thing is for th to replace the broken unit and I leave. Someone somewhere is sleeping on the job and this is unfair and unjust to a customer. This is not a free service. We pay to have things done and shops take advantage of us. I am going to cancel my current contract because I can't deal with unprofessional.