DELIVERY AND CUSTOMER SERVICE NIGHTMARE

Very very poor service, I bought a bed online on 29 Nov and my delivery address is East London but 3 times they have tried to deliver and all 3times the delivery is being done in Pretoria. The customer care is useless because after every failed delivery attempt, I call customer care to update my delivery address which they claim they do and one of the online clerks, Puleng Tsikoe told me there was no stock, it's either I choose something else in the same price range, wait for the suppliers to re-open end Jan'24 or get a refund, mind you I do not want either, I want my order delivered to the correct delivery address. Now the question is what is being delivered if one of your staff members claims there is no stock??????Everytime I call the customer care they tell me they have escalated the matter but no one contacts me, I have to follow up. I have family visiting for Christmas and they might sleep on the floor if this is not resolved.