Delivery

I have a serious problem on how russells run things, How can you approve a client for an account and then you tell the client that you still need to phone and check employment, I mean I them My Latest Payslip and Bank Statement surely, that states that am a current employee. This Morning I phoned the shop to ask about my delivery 1. I received a bad service where I wanted to talk to the store manager i was put on hold and the phone was hung up on my ear. Then the next thing I got Hold of the Manager and He decides to talk with his emotions telling me that he is following the company procedure its not his company and The company that I work for doesnt do things like them, MY QUERY IS FROM THE BAD Telephone and The Manager whose whose shouting and becomes very emotional which one must I got with I've worked in for years and I have never been rude to any of my client's yes The manager did say on saturday that I might get my delivery on Monday or Tuesday. I was only phoning to get the time.....Russells needs to fix this and complement me for wasting My Time!!!!! Someone Must Just Explain Now.