Delayed Refund

I purchased a bed on the 31/03/2026 at Russell’s in Edenvale ,firstly they managed to help me make the purchase with out me providing any identity which I was not even aware it’s needed for such big purchases,then the sales people provide us incorrect information regarding the collection of bed then it was anther complication to have them deliver the bed to me I then asked for the whole process to please be cancelled so they can refund me my money I came in store on the 12/04/2026 signed the refund form they told me the process take up to 14 working days as I’m writing this review I’m sitting inside the Russell’s store in Edenvale due to I have no where to go the money they should have refunded me by 27/04/2026 I was going to use it to pay rent as I used my rent money to go purchase a bed else where, today is 4/05/2026 my land lord locked me out as my lease contract says my last day to pay rent is the 3rd day of the month im not to sure these people understand how much this affecting me so bad I had to go to work in tracksuits today as I have no access to my house it’s 18h00pm now im still sitting in the store freezing cold and hungry feeling so powerless to what to do I do not have R5500 now and they expecting me to go borrow it somewhere where when they themselves can not loan me that money until they fianance’s pay it out as they say yoooooh I’m so frustrated in tears