Delay on Insurance Claim

<p>It has been just around a month since i've made an Insurance claim with Russells. I reported theft of my TV early last month (6-March-2017), and provided them with the Case number and required affidavit. Shortly after that I was called and told that I need to provide a copy of my contract, which I did. And after that there was a TV license issue, which I did sort out as well. The TV I had initially bought was a 43inch LG, I had to choose a smaller TV instore because the Shop "does not" have the same size or model in store. And despite providing everything that has been requested the process was still taking forever to be sorted out. I even had to resort to going to the store to make follow-ups. I was informed that some people still have to come and look at my place to verify if the TV was not there (Mind you that I provided a case number and an affidavit regarding this). It is almost a month now since I have reported this and the issue has still not been resolved. </p> <p>I am not being provided with any feedback, I have to always take an initiative to find out what is happening. One expects better service from Russells. </p>