Defective Workmanship

<p>About 2 years ago my Fiance and I purchased a lounge suite on lay - buy in 3 months at almost R 10 000.00 cash at the then Price n Pride store in Atlantis which is now owned Russels. About 9 Months Later the one double seater' springs just gave away and we visited the store who said they will collect it and take it back to the warehouse and get it fixed. We waited almost a month and it was returned. A couple of weeks ago the very same one broke again and at the same place and the material tore between the 2 seats. We then visited the store and was told they will collect it again and fix it. Its now almost been a month and I called now and spoke to Busi on ********** and was told that its clients liability and they are awaiting a quote after again a month. My concern is simple, why the hell must we pay for their poor workmanship when we asked the consultant at the store who said they knew about it and that there would be no charge but ya as we are coloured and from Atlantis there is a different set of rules. This is utter ******* and I am taking this to the Consumer Protection Board, National Consumer Tribunal and DTI as we have beed sold defective products as within the warrantee period the damage occured and the very thing they fixed broke again. Theis is in contravention of the consumer protection act as they have sold defective products whereby after repair broke yet again and now they want us to pay and literally for their workmanship and quality. "Pre-authorisation of repair or maintenance service", "Consumer’s rights with respect to delivery of goods or supply of service", "Disclosure of reconditioned or grey market goods", "Consumer’s rights to safe, good quality goods", "Warranty on repaired goods", "Safety monitoring and recall", " Imp**** warranty of quality", If this matter is not resolved I will expose Russels as being a prominent, active member of the community for their lack of quality products, unprofessional service ettiquete and blatant misleading information.</p>