Defective Product

From: Avinash Bachoo Sent: 27 March 2021 8:38 PM To: Russells <***> Subject: RE: Defective Product

Good day,

It has been one week and no response, this is really pitiful, kindly be advised that If no response is received by Monday 29/03/2021 I will be taking this matter to the CGSO, Wendy Knowler, and social media.

Regards Avinash

From: Avinash Bachoo Sent: 21 March 2021 7:56 PM To: Russells <***> Subject: Defective Product

Good day,

I have purchased a bed from Russells in November 2020, attached is the invoice which provides the detail of the purchase for your perusal. To start off, I have had a painful experience with this purchase, starting off with late delivery, and then no stock of my purchased item. I was then offered an alternate product which I had accepted which was then delivered swiftly, thanks to the wonderful consultant I had chatted with as well as her manager (their names unfortunately I cannot recall).

The purpose of my email today is to express my dissatisfaction with the current state of the bed I have purchased, the foot of the base has sunk in (so if one had to sit at the bottom of the bed – the mattress just sinks in), further to this when using the bed the springs / coils makes a noise as if it is 10 years old.

This product is a little over four months old and I really did not expect it to malfunction the way it has. If a picture of the product is required to verify it’s fault, let me know and I will provide it.

I would like this defective bed to be collected and a replacement to be provide on the same day – Please do not expect otherwise as I cannot be expected to sleep without a bed. If you are unable to resolve this issue, please escalate this matter to your MD or CEO both of whom I have previously requested to speak with, but was not afforded that opportunity. It would be distasteful if I was provided with a defective bed to resolve my initial complaint.

Regards Avinash