debiting my account with no statements being sent

after your brixton branch gave me an incorrect settlment in August 2014 as they didn't understand the word SETTLEMENT you guys handed me over to lawyers which I agreed to pay and they are debiting my account and NOT sending me statements. I got an email address for a [Email Removed] who is \APPARENTLY"a team leader yet he can't even assist with customer service so how he got his position I'm not sure because he couldn't even take the call when i phoned them in january...they were QUICK to send statements for how much i must pay but since february NO STATEMENTS from them. how the ****en hell am I supposed to know whats outstanding if they cant send statements and this JIM MOSIA doesn't respond to my emails because they are WORSE *********** then u so where u got them from I don't know. THEY ARE DEBITING MY BANK ACCOUNT TO I WANT TO KNOW WHATS OUSTANDING AND I WANT A STATEMENT ITS MY RIGHT TO HAVE 1 so please make contact with this cheap company u hired and let them call me or email me my statement!!! """