Debiting after the account was closed

I requested a settlement letter from JDG which was sent to me on the 10th Dec 2015 and payment was made to their account on the following day 11th Dec 2015. Thereafter i continued to call JDG to close the account and cancel my debit order - it was then confirmed that the account is closed and debit orders have been cancelled. On the 21st Dec 2015, i received an sms notification telling me that JDG debited an amount of R921. clearly someone did not cancel the debit order as they said.<br> <br> How can you tell a customer that you have closed the account then to straight to their bank and take money?<br> <br> This is unacceptable and i wont ever purchase from Russells and Joshua Doore - clearly they take people for a ride!!!<br> <br>