JE
Johannes E
1 reviews | Active since Dec 2015
13 Dec 2015, 07:48
Debit order went off middle of month
What a surprise we had yesterday!! We went to the ATM to draw cash and Russells has taken money via debit order without any notice. And this is not the first time they put early debit orders through. This is bridge of contract from their side as I signed for the debit order to be deducted on the 1st of each month. I am going to reverse this debit orders today and will also cancell the debit orders at my bank and will pay them each month at MY time!!!!
Helpful (0)
Replies (1)0
Replies (1)Russells and Joshua Doore's replyOfficial
14 Dec 2015, 11:08Hello Jerik,
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is ***.
Thanks and kind regards,
Customer Resolution Center
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is ***.
Thanks and kind regards,
Customer Resolution Center
Russells and Joshua Doore's reply14 Dec 2015, 11:08
Official
Hello Jerik,
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is ***.
Thanks and kind regards,
Customer Resolution Center
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is ***.
Thanks and kind regards,
Customer Resolution Center
