DEAD END AND NO ANSWERS

Good day Peter.<br> <br> My name is Mr P J Jansen van Vuuren, i bought a lounge suit from Joshua Doore on Hp my account number is *** and my complaint number is jz***. After two days of receiving the lounge suit from them i found out that the three setter was broken. i went the next day and report it to them where by they promise it will be collected and fixed. they only came and collect it from me a month and a half later. they told me that they will sent it to the warehouse for repair. i waited three months for them and after a lot of visits to the branch and numerous phone calls to fine out what is happening, i received it back and it was still not fixed. i went back to the branch and told the were by they told me that they are waiting for the warehouse. i also showed them the same lounge suit on their sales floor is also broken and their answer is we will talk to the supplier. i dont know what to do anymore because i am not allowed according to them to speak to any big boss. their customer cre line help you for 30 sec then they end you call. HELP HELP ME PLEASE.<br> <br> THANK YOU<br> JACO