Damaged TV replacement

I went to Russells-Evaton Mall in February 2015, to get either a replacement or repairs on a faulty TV. I have been running up and down for the whole four months. When they eventually decided to give us another TV, they bring us a TV with a cracked screen. Now I still have to run to the store, about the damn thing.<br> I'd just like to know if this how they treat their customers.