Damaged lounge suite from Russells

I made a cash purchase of the Alaska 3 piece 3 Action lounge suite dark brown from Russell's furniture store on the 9th of September 2024. I specifically asked that they do not deliver the suite that was in store because it had some marks as it was on display. I was told that it was possible and I would need to pay a delivery fee because a new suite would come from it's warehouses. I paid the additional R256.52 for the delivery. I was called on the 10th of September, on the day of the delivery, and was told that they no longer had the stock at the warehouse and recommend that I take the ones at the store as the marks that I saw were removable with in-store polish. I agreed and said I would review the suite when it was delivered because I was at work & asked someone at home to assist. The store sent one man to deliver an entire lounge suite and as a result the couches were further damaged. We immediately notified them before the delivery man left and the store said they would replace them and left them at my home in the meantime. It has been three weeks and another replacement date has gone by and suite still has not been replaced. The store does not provide me with any updates unless I call or go to the store. I am deeply disturbed by the customer service at Russell's furniture store at Chris Hani Crossing Mall and would not recommend them at all.