DAMAGED GOODS, POOR REPAIR, BAD SERVICE

Good day<br> <br> I purchased a lounge suite from Russell Phoenix branch last year. There were factory defects on the suite itself, only after issuing a compliant via Hello Peter, was my compliant taken serious and a refund issued. I subsequently purchased a leather lounge suite from the same Russell Phoenix branch, which was manufactured by Grafton Everest. Under 6 months of purchase, the \genuine leather"tears from the stitching on two units of the lounge suite at various different areas. I report this to Russell customer complaints. It took customer complaints two months to issue a complaint reference number"