DAMAGED GOODS AND BAD ATTITUDE

MY NAME IS CATHARINA MARIA BADENHORST I WENT WITH MY FRIEND TO RUSSELLS AND SHE BUY HER A SOUND SYSTEM, THEY DID NOT PUT THE RECEIPT ON LAY-BAY BUT A CASH SALE, I ALSO WANT TO KNOW WHY AND HE SAID IT WORK THAT WAY. WHEN SHE DID HER LAST PAYMENT SHE RECEIVE HER SOUND SYSTEM WITHOUT A DVD PLAYER SOME ONE ***** IT OUT THE BOX THEY REFUSE TO KEEP THE SYSTEM AND FORCE HER TO TAKE IT OR SHE WILL LOST HER MONEY, THEY PROMISE HER A NEW DVD AND SOUND SYSTEM, BUT REFUSE TO SIGN HER NOTE, THE SOUND SYSTEM IS INDEED SECOND HAND BECAUSE NOT EVEN SOME OF THE SPEAKERS DID NOT EVEN WORK AND THEY COME TO REPLACE IT, AND NOW THEY DON'T WANT TO SO SHE HAVE A SONY SYSTEM WITH AN LG DVD PLAYER, EVERY TIME SHE WENT TO RUSSELS TO TALK TO NHLANHLA HE REALLY LAUGHING HER OUT IN HER FACE, MAKING HER LOOKING LIKE IN IDIOT INFRONT OF ALL STAFF MEMBERS, FIRST HE SAID YOU MUST CHANGE IT IN 7 DAYS, FROM DAY ONE SHE IS COMPLAINING AND HE KEEPS ON LAUGHING HER OUT. MY WHOLE LIVE i BUY A LOT OF RUSSELLS BUT NEVER AGAIN THERE SERVICE SUCK, THEY MAKING MISTAKES ON LAY-BAYS, WHEN TO SAID TO SUFISO FIX IT, HE SAID NO HE IS ALREADY TO TIRED. THE REGIONAL MANAGER IS TO BUSY FOR HER. GIVE THE MONEY BACK R5500-00 OR REPLAC