Damaged goods after 5months still not repaired

After 5months I'm still waiting for my Couch from Joshua Door Alberton, which I bought cash and was delivered faulty. <br> All of a sudden Mpho who was communicating with me as the manager have no idea who I am and Vicky who is the manager doesn't want to speak with me, says I must go there with ID and proof of purchase meaning they don't even know who I am and don't care where I stay so for them to respond I must go there , Really Joshua Door !!! Mpho's attitude is even worse. <br> So all and all they don't know me and I paid cash and I'm without the couch! And I must travel from Eastern Cape to Alberton now to sort it out according to them <br> Someone help please and train your staff <br>