Damaged Goods/Account issue and very bad attitude

I BOUGHT SEVERAL ITEMS FROM THE RUSSELS STORE IN ALBERTON. THE TOTAL AMOUNT WAS CLOSE TO R30 000.00. THE GOODS WERE DELIVERED AFTER I HAD TO PHONE A FEW TIMES TO FIND OUT WHEN AND WHAT TIME IT WOULD BE DELIVERED.<br> THE LOUNGE SUIT SUPP**** IS SECOND HAND, THERE IS FOOD INSIDE AND I ALSO FOUND A PEN INSIDE. THERE IS A HOLE ON THE SIDE, WHICH SOMEONE AT RUSSELS PATCHED UP WITH GLUE. THE WALL UNIT WAS SUPP**** WITH NO *****S FOR THE HANDLES, THE COFFEE TABLE HAS A HOLE IN IT. THE LAPTOP SUPP**** WAS OFFERED WITH OFFICE, WHEN I TRIED TO ACTIVATE OFFICE, I WAS TOLD ITS AN ******* VERSION LOADED. <br> TWO DAYS AFTER THE GOODS WERE DELIVERED A LADY CALLED ME, I TOLD HER ABOUT THE ISSUES, AND SHE SAID THE CUSTOMER SERVICE DEPARTMENT WOULD CALL ME, LAST WEEK, THE ACCOUNTS DEPARTMENT STARTED CALLING ME, ASKING ME AM I PAYING, THE FIRST INSTALLMENT IS DUE END JAN 2016, I ASKED THE LADY IF THE ACCOUNT WAS IN ARREARS AND SHE SAID NO, SINCE THEN I HAVE HAD 30 PHONE CALLS FROM RUSSELS/JD GROUP REGARDING MY ACCOUNT. THE ACCOUNT IS NOT IN ARREARS. I ALSO KEEP TELLING THEM ABOUT THE PROBLEMS REGARDING THE GOODS AND NO ONE CALLBACK ABOUT THIS. THIS MORNING I HAD A CALL TO CONFIRM MY ADDRESS?