Damaged goods

I was sold damaged goods and now the refuse to take responsibilities for it . The wardrobe was taken from me last year in November and I'm still waiting for feed back . I stopped payment for this account and around June and the account is now in arrears. The call centre staff is rude , the warehouse is *********** and damaged the good even more , they expect me to take responsibilities for their actions . What's more is that they sold me a wardrobe which was on display without disclosing the information to me . I am tired of this