damaged goods

So after logging a complain 3 months ago about my damaged couches that has been back to the factory 3 times already....no one got back to me....i than called the<br> branch again after many attempts the manager is never there...i left hundred of messages and got empty promises that the manager would get back to me....after being fed up one day i phone in and asked for the regional managers number than surprisingly the manager was there....the manager eventually come to my house to see in what condition the couches were...she said that the couches was still in great condition...told us that it would be replaced....after 2 week no one got back to me...i than phoned the branch again to speak to manager and she assured me that couches will ne replaced and then conveniently transfered me to the stock clerk...who told me that the couches had to go back to the factory..now i have NO COUCHES...i mean really...i have had these couches for 3years....after the first 6months it went back to the factory and now its been back 4 times already..can someone competent help me...cause im so fed up already...just give my money back or replace the damn couches.....I WILL NEVER USE JOSHUA DOORE AGAIN