Damaged Goods

Hello Peter.<br> On the 26/03/15 I bought a Caesar 3pc bedroom suite and a bed for R10999 cash from Russells in Durban West street. I did not open the goods up until the 2nd of April as I was away on Honeymoon. I discovered that the 2 head board Pedestals were damaged, the doors are falling apart. 02/04/15 I called the manager and explained, an hour later I was phoned by a lady I explained again. I then received an sms with a complain no. RU-ja-***5-98. I left the country on the 7th, my wife called and she spoke to Nosisa who then told her they were not aware of the complain, my wife gave her the complain No. she then said she will call the warehouse and find out. Thursday the 8th my wife called and was told the warehouse will deliver but they are not sure when. Today 15/04/15 I called Sabelo the salesman who sold me the items and he said he will call within an hour but nothing, I then called and spoke to the sales manager who also said he will call back and nothing. I want those items replace. Thanks Peter.