Damaged Furniture Delivered & No Feedback from Russells

I am extremely disappointed with the service I have received from Russells.

In March, I purchased a dining set (table and chairs), and upon delivery, I discovered that two of the chairs were damaged. One chair was visibly sc****d, and another was cracked.

On the 8th of April, I went back to the store to formally report the issue. I was told that a complaint would be logged and that the matter would be attended to. After not hearing anything, I followed up two weeks later and was informed that the complaint was still “in process.”

Since then, I have made multiple attempts to contact the staff member who was assisting me, but my calls have been ignored. Now it is already month-end, and I have still not received any update, feedback, or resolution.

This level of service is completely unacceptable. Not only was I sold damaged furniture, but there has been a complete lack of communication and customer care.

I am requesting urgent intervention and expect either a replacement of the damaged chairs or a suitable resolution without any further delays.