DAMAGED CHEST FREEZER

My husband bought a few items from this store last year December, I complained online, they came back to me and said I need to go into the store and lay a formal complained. We did that, All the items was paid up a few months ago, On the 25th July we went back to the store to buy more items and reminded them of the damaged chest freezer and the bedroom suite who's handle buttons have come of, the logged a call and had promised that it will be sorted, We still waiting till this day, Just shows that they are not taking there customers serious.