damaged chair

I am soo disappointed with the treatment and service at Russells furniture store Polokwane Market Street and their Head Office.

we bought dinning room suit Nov 2020 and we realised that one chair has a damage. we went to the store where we bought it and reported the damaged. the chair was taken 2021-01-12 for repair, on 2020-02-13 we they retured the chair in same condition saying that they are unable to repair it and they cannot give us a new one. i tried contacting Head Office but they keep dropping the calls. this is unacceptable in so many levels, we cannot be sitting with a broken chair while we are paying. they should replace the chair instead of trying to fix it.