NM
Nokutula M
1 reviews | Active since Nov 2024
29 Nov 2024, 11:25
Customer service
I visited the Russell's store to follow up on my complaint. I was treated like I'm stupid. Following several communication, the store have no manners, they don't understand customer service at all. As a customer I feel that the store don't know what they are doing. I'm ****ed off
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Nokutula M's updateReviewer Update
29 Nov 2024, 12:16Russells store manager Makgotso's response to my complaint was utterly disgusting. Some people don't understand that we buy the goods because we need them and we pay for them with money that we work hard for. She had the nerve to say I paid short money for the 2 beds after I handed the cash in their hands. She told me in the face I'll will not be getting the gift which I was supposed to get, which means they **** and coerce me to purchase the 2 beds which I paid for in cash. I'm still waiting for them to exchange the queen bed which was delivered damaged.
NM
Nokutula M's update29 Nov 2024, 12:16
Reviewer Update
Russells store manager Makgotso's response to my complaint was utterly disgusting. Some people don't understand that we buy the goods because we need them and we pay for them with money that we work hard for. She had the nerve to say I paid short money for the 2 beds after I handed the cash in their hands. She told me in the face I'll will not be getting the gift which I was supposed to get, which means they **** and coerce me to purchase the 2 beds which I paid for in cash. I'm still waiting for them to exchange the queen bed which was delivered damaged.