1 reviews | Active since Feb 2016
Customer Service
Hi <br> <br> I have never been so disappointed at your customer service at the store in Paarl. I bought a fridge a few weeks back and explained that I would fetch it on the weekend and was not able to fetch it that weekend as I had other commitments that came up. <br> I then spoke to the manager who advised that I need to pick it up on Saturday she then advised that she would only keep it till then an no further. I then went on Saturday and was told that the fridge was sold which did not make sense as she said she would keep it till then and under no certain terms would she keep it longer. <br> I explained to her I could not go back as I had already paid for the transport and she did not care what so ever. I explained that I will need the fridge the following week and explained that I can only get transport on the weekend today I get a call with a lady telling me that I must fetch it today or tomorrow. <br> I am very confused as to the fact that the dates of availability keep changing and am utterly appalled that she even had the guts to tell me that she is doing me a favor by getting the fridge from the warehouse and bringing it to the store. I feel that I am forced to follow what I am being tol
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is ***.
Thanks and kind regards,
Customer Resolution Centre
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is ***.
Thanks and kind regards,
Customer Resolution Centre
