MM
Mamosa M

1 reviews | Active since Aug 2011

01 Mar 2015, 06:56

customer is not king

So I go to the Russells in alberton to pay off my lay bye. The sales man that initially assisted me directs me and tells me where to go pay. I get to the till point where there is no 1 to service me. Two ladies are standing on the side and obviously chatting about the night that was. KEDIBONE gets to the till point and she just looks at me no greeting. She then says why you looking at me like that you found us here and you don't greet me and now you expect me to greet you. My response was hey kante who is the customer here and she still goes on and on. And between breaks she is chatting with her friend while she is servicing me. She then asks some stupid question with I still didn't get and continues to make stupid comments. She doesn't even tell me where to go to after I have made my payment to find out more about the delivery. Since dealing with you guys in December I have been happy but this really??? Icing on the cake I get home to find a Wet wardrobe haai guys come on really maaaaan

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Replies (1)
Russells and Joshua Doore
Russells and Joshua Doore's reply02 Mar 2015, 10:36
Official
Hello Sasanki,

Thank you for bringing the matter to our attention. Sorry for the inconvenience caused.

This matter is receiving our urgent attention and we will revert with feedback soonest.

Your reference number is ***

Thanks and kind regards,
Veni Byers