CUSTOMER FOR OVER 20 YEARS

I HAVE BEEN A CUSTOMER FOR OVER 20 YEARS AT RUSSELL'S AND HAVE NEVER EXPERIENCED THIS BEFORE, DID AN APPLICATION ON SATURDAY AND THE LADY WHO DID THE APPLICATION HAD FILLED IN THE INCORRECT DETAILS. NEVER APOLOGIZING FOR HER MISTAKE, THE NEXT LADY PICKED UP ON HER MISTAKE TRYING TO RECTIFY IT AND THE MAKING ANOTHER MISTAKE HERSELF. THEY EVEN LAUGHED AND SAID WE ARE LIKE FURNITURE AT RUSSELL'S, BECAUSE WE HAVE BEEN THERE SO LONG. CALLED TODAY THEY HAVENT EVEN FOLLOWED UP ON THE APPLICATION OR EVEN BOTHERED TO LET US KNOW WHATS GOING ON WITH THE APPLICATION. WELL RUSSELL'S YOU JUST LOST A CLIENT. LOOKS LIKE YOU HAVE ENOUGH OTHER BUSINESS AND DON'T NEED US ANYMORE.