COUCH THAT WENT IN FOR REPAIRS

good morning I am writing this email with great disappointment from JOSHUA DOOR DOBSONVILLE my mom bought couches in march and when they delivered them one of the two seater couch was not in a satisfactory manner so they came to pick it up in April since then they had not returned the couch and my mom has since passed on last month and she hasn't used the couch she bought with a hard earned money I am very disappointed with JOSHUA DOOR they way they have handled this matter all they did is they gave us this number JO-GO-*** and told us to wait for our mom's couch this is unacceptable please hellopeter help us to resolve this issue it has been dragging from APRIL TILL DATE.