Comprehensive good claim

<p>As part of the installment I was also paying a certain amount for the insurance of the goods I bought. My TV accidentally broke and I started with the claim process last year November and Russells and also Abacus is not responding to my claim. I completed the forms and I have emails from Kate Ramorola regarding the claim. The insurer promises to call me back but no traction and when I call it get no assistance </p>