Complaint Russels

In September 2021 I purchased a Defy 15kg metalic twin tub DTT 151 washing machine at Russels furniture Promenade mall. I feel that i made the worst mistake to buy this machine because ever since having it the spinner has been giving us problems. I logged a complain in 2022,twice in 2023 and again now in 2024.I requested a replacement several times but each time they sent someone to fix it. I feel very upset because on the 23 April 2024 we contacted Russels because the spinner broke and the consultant advice that we need to attend the store to raise a complaint however we went, complain was logged and than only we found out no other complaints was logged on the system and the spinner got fixed on the 08 May 2024 but than it broke again on the 14 May 2024 the consultant advice that he logged it with Defy. I made contact on 21 May 2024 which he was in a meeting, i called back the 22 May 2024 which the consultant advice that I must contact Defy, I contacted Defy which i was placed on hold. I am very upset for the experience Im having with Russels because it is not my responsibility to sort out this issue. I am very dissapointed for having this issue with Russels and I will never ever purchase anything from them again... The washing machine is paid now and now its broken and they dont care, stating it is out of their hands and Defy is responsible now and that i must contact Defy before my warranty is done, so disgusting, when we requested for a replacement they ignored us so i dont have any choice but to make customers aware of Russels in Mitchells plain promenade and the Defy washing machine.The worst experience ever.