Complaint

I'm not sure how to feel about my recent experience with Russell I'm not sure whether they are testing my intelligence they probably think I'm stupid but sadly I'm not I will never recommend anyone to do business with them they are not honest period I've made 2 payment arrangements in the past two months when it's time for them to debit they don't take their money on the agreed date and days later they send me the statement saying I'm behind on my payment I need to make another arrangement and they will be charging me late fees like hell they will I want them to send me statements where they tried to deduct the full amount like the agreement they only take you 305 instead of taking the amount that was agreed on on the phone call Saturday I will be going to the branch to pay the balance and close the stupid balance I dare them to charge me a late fee that is on them I will go to ombudsman if I have to I'm not happy what they are doing is really wrong we are living in the hard times some of us are still trying to catch up on payments since we were laid off during lock down and they are busy delaying us in terms of taking their payment like agreed that is unacceptable I will never ever take any from them even again they are not honest