Complaint

I am so disappointed at the type of service from Russels Protea Glen. I recently bought a Hisease Tv and they delivered it. Am not a technician of Hisease to know how to set it up and i asked for assistance at the store. The consultant who assisted with the sale of Tv was not willing to help at all, gave us the run around & ignoring our calls. I then spoke to the store manager, who advised us she will send a technician from Hisease to help us. It has been 7 days without any assistance. Am sitting with a Tv that is blank & not working. I paid my Dstv subscription for nothing with a tv that is not working. I have lodged my complaint with the head office & i will have to wait 3 working days for a callback from the Area manager. Am very frustrated, disappointed as a 1st time client and thus far my experience is horrible. I regret having to do business with Russells.