1 reviews | Active since May 2016

06 May 2016, 10:57

Complaint

Item: Russells and Joshua Doore
Rating: 1
Author: Daniel R

My plasma TV JVC 42cm that I bought and STILL paying for is broken, I took it to (Joshua Door) the Alexandra branch for repairs since it is still under warrantee this was in March already, 2 months later I am still being told that my TV is still not fixed ,I think I have been patience enough, I am busy paying for something that I don't have how fair is that on top of that I am paying for my DSTV monthly for nothing ,WHAT SERVICE IS THIS?

Helpful (0)

Replies (5)

Russells and Joshua Doore's replyOfficial

06 May 2016, 12:21

Good day Daniel Rakoma

Thank you for bringing the matter to our attention.

We have escalated the matter for further investigation and will revert with feedback soonest.

Your reference number is ***.

Thanks and kind regards,

Customer Resolution Center

Russells and Joshua Doore's reply06 May 2016, 12:21

Official

Good day Daniel Rakoma

Thank you for bringing the matter to our attention.

We have escalated the matter for further investigation and will revert with feedback soonest.

Your reference number is ***.

Thanks and kind regards,

Customer Resolution Center

Daniel R's updateReviewer Update

19 May 2016, 10:27

reference number is *** ,Still today, I don't have my Tv , all I received was a call from the store manager telling me that they have received parts and that was last week already and today is Thursday ,this is really disgusting service ,they keep on promising nothing ,how long have I have to wait ,I have run out of patience NOW ,really ,fixing a TV it takes 3 months with Joshua door

Daniel R's update19 May 2016, 10:27

Reviewer Update

Russells and Joshua Doore's replyOfficial

19 May 2016, 11:47

Good day Daniel Rakoma

Thank you for bringing the matter to our attention.

We apologise for the obvious disappointment and inconvenience caused. This matter is receiving our urgent attention and we will revert with feedback soonest.

Thanks and kind regards,

Customer Resolution Center

Russells and Joshua Doore's reply19 May 2016, 11:47

Official

Good day Daniel Rakoma

Thank you for bringing the matter to our attention.

We apologise for the obvious disappointment and inconvenience caused. This matter is receiving our urgent attention and we will revert with feedback soonest.

Thanks and kind regards,

Customer Resolution Center

Daniel R's updateReviewer Update

19 May 2016, 11:51

AND WHEN WILL THAT BE ,IN THE NEXT 3 MONTHS, I JUST WANT MY TV BACK IS IT THAT DIFFICULT IF THEY CANNT REPAIR IT NOT REPLACE IT , WHERE CAN I ESCALATE THIS MATTER TO?

Daniel R's update19 May 2016, 11:51

Reviewer Update

AND WHEN WILL THAT BE ,IN THE NEXT 3 MONTHS, I JUST WANT MY TV BACK IS IT THAT DIFFICULT IF THEY CANNT REPAIR IT NOT REPLACE IT , WHERE CAN I ESCALATE THIS MATTER TO?

Russells and Joshua Doore's replyOfficial

19 May 2016, 12:03

Good day Daniel Rakoma

Please note that we have escalated the matter on our side and a representative will contact you shortly.

Thanks and kind regards,

Customer Resolution Center

Russells and Joshua Doore's reply19 May 2016, 12:03

Official

Good day Daniel Rakoma

Please note that we have escalated the matter on our side and a representative will contact you shortly.

Thanks and kind regards,

Customer Resolution Center