1 reviews | Active since May 2014

19 Jan 2016, 14:11

Broken deal

On the 12th of December 2015, I bought 2beds(queen size and a double bed) at Joshuadoore-russells at Embalenhle branch. The deal was the queen bed goes with free pillows. The consultants never include that on the deal and I never got my pillows. I went back to the shop and I was told to wait for the mananger. On the 18th of January 2016 I went to see the mananger and he told me that is not his problem. What I can do is wait for the consultants to get paid at the end of the month and all three consultants must pay me R100 each. Can u please help me get my pillows

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Replies (1)
Russells and Joshua Doore
Russells and Joshua Doore's reply19 Jan 2016, 15:35
Official
Hello mjimbo,

Thank you for bringing the matter to our attention.

We have escalated the matter for further investigation and will revert with feedback soonest.

Your reference number is ***.

Thanks and kind regards,
Customer Resolution Center

Best regards,