Breach of Contract

I made a lay-bye of a Head board for my bedroom . At the time of the lay-by , the price was R1500.00 . I payed the first R500.00 on the first day and later on in March paid the remaining balance R999.99 . That was the 20th of February 2016 when they told me I can't have the item I was paying for as the sales person who was responsible made a mistake . I did not have a problem with that , I appi**** for a refund as I was not satidfied with their customer service . They told me it will take 14 days for the refund to be paid in my account of which they did not do as they promised . I went back to them to seek the progress of my application . The manager told me they required my bank statement to pay the refund , I provided the bank statement as required and they said it will be paid in the next 7 days of which it was yesterday , and till now i haven't received any payment from them . I feel my rights as a customer were violated becouse I had to drive from Durban throughout all this time without anyone taking the initiative to let me know about the progress of the query . I feel sad and disappointed in all that happened to me and will probably not recommend anyone to any Russels stores