Borderline Theft!

<p>So after paying off the bed that I had purchased from Russels in Wynberg, Cape town for almost two years - I got a call from their accounts department saying that I had overpaid the account and that a refund was due to me which ofcourse I gladly accepted. First, getting this money back was a MISSION!! Then, months later I got another call saying the refund was and that I had not actually overpaid the account, to which i then agreed to make another payment to settle the score. The problem is that when the installment was charged back to my account, there were so many added finance charges - which I refused to pay, and rightfully so! After months of trying to get the charges reduced I then finally made the payment of R300 in the hopes that I would never have to speak to another representative of this company - but as my luck would have it, these agents are still calling me, and even a sweet text threatening legal action every now and then despite the fact that I have sent them countless emails asking to be contacted since the finance charges were not only never dropped, they were now also drawing interest for being "in arrears". One would think that with social media being the very core of every business's reputation that this company would be abit more tactful when liaising with clients. No client is worth losing R300 over! Poor ethical practice and disguting customer relations. I would never ever advise anyone to purchase from this store, the after sales service is absolutely shocking!</p>