Billing and misleading

Good Morning

The last conversation I had was with Jabu Mashiane. This was after several conversations about my billing. It has been upsetting. My account was debited and sent through my statement to prove that the debit was honored.

Now I am being harassed and not getting any grace. Petrol spent going to branches for help and wasted time. This morning was a fight and not getting asking assistance. I also got charged interest and need a refund. I honored my obligation, now I am getting *****ed over. The service is now an unbearable and the debit was for R729.18. My debit is supposed to go through on the 7th of each month. For August I was now debited on the 14th and ran on the 14th and monies where available.

Funds where available on the 6 & 7th debited and again a debit again on the same month on the 14th. Now I got charged costs for R115. As a pensioner its annoying. Your call center agents during the calls, the account is up to date. Your mistakes are becoming a cost to me. Can we kindly resolve this.

ID: ***

Regards

Wiseman Kraai