CP
Cupido P

1 reviews | Active since Sept 2015

10 Mar 2016, 16:09

Billing and General Bad attitude

We were given an account from Russell's Robertson Retail store in August 2015/08/17.<br> <br> They struggle to deliver the goods that the manager resign because of Russell's delay and bad service.<br> <br> After the delivery we paid the first payment installment of R960 as agreed. According to our contract we must give our first payment every month the first of each month.We however already paid them on the 26/9/15 for October 2015 as the contract stipulated October.<br> <br> Also we gave after that cash payments rather as Russell's did not honor our contract as they started to deducted money way before the debit order arrangement that was the first of each month.<br> <br> Furtherore Russels messed up my wife reputation and account and we were forced to drive to the shop and do payment cash.We need compensation on the account in arrears caused by them and that the Samsung 13kg loader *** WA13F5STUWY broken.<br> <br> Also that they stalk my wife daily at work and harrast her and threatening her with the ITC list.<br> <br> I also received a false statement that we are 3 payment behind.We are now 5 months in this contract and paid 4 installments already starting in October 2015.We also paid R1000 instead of R960.<br> <br>

0
Replies (1)
Russells and Joshua Doore
Russells and Joshua Doore's reply10 Mar 2016, 16:29
Official
Hello khoigeneral,

Thank you for bringing the matter to our attention.

We have escalated the matter for further investigation and will revert with feedback soonest.

Your reference number is ***.

Thanks and kind regards,
Customer Resolution Center