been reporting over 6 months now

Good Day <br> <br> I bought sofas from Russells Jabulani mall August 2014 and in Sept/ October they started tearing and i went to the store to lay complaint and i was told the query has been send to suppliers. in November the supplier contacted me to make arrangement to come and collect and when they came they couldnt take them out as they were to big to take them out. we had to disconnect sofas legs and i was told they are coming back. did follow up with suppliers (spoke to NILA from GD suppliers and she said this matter will be attended to. followed up in December and i was told supplier are on leave and there's nothing they can do and will only come back end of jan. i went to the store to report this to KG and he said he has followed on on his side as well. now i have been trying to get hold and NILA and no one is answering my calls on ***. i reported this matter to Russell's head office and i was told the matter will be address in 10 days and Still no responds. i have given everyone my contact details hoping someone will call me back. now im sitting with damage goods and yet every month i must make payment to something in not happy about. im hoping you can help<br> <br> Wendy