Bed Nightmare

I bought a stove, deep freezer, airfryer and queen size bed at Russells Wynberg CT store. The order for all four items arrived on 21 December 2024. The store phoned me to ask if I received my items whereby I informed them that the queen size bed do not want to fit onto my stairway that leads upstairs to the bedroom. They informed me that they will exchange the beds by collecting the queen size bed and delivery a double bed. It's 06 February almost 2 months and they never collected this bed nor bring the double bed. I have phoned the store numerous times. I emailed the complaints department as well. I phoned the customer care numerous times to follow up my complaint and still there is no progress. The bed is standing in my already small frontroom for the whole festive period. Everyone visiting me has to see this bed standing and blocking sunlight in my house. The manager of the store is never available and when the complaints department phoned the store in the week they were informed that the manager is on lunch but the time is 09:30. The staff at the store tells me I must return this bed and it's not their responsibility to sort this matter out. Or I must find someone to bring the bed and they will pay for the petrol. But I don't even have a car. My daughter is sleeping on the floor for over a month. The payment was deducted in January 2025 but we struggling to exchange a bed for almost two months. This is not acceptable nor is it right. I have never skipped a payment or gave Russell's the runaround to be treated this badly. This is not how u treat your customers. Very disappointed in this company.