BECAREFUL OF WWW.RUSSELS.CO.ZA

Ive ordered a Salton 3plate mini kitchen stove online and paid for it aswell and on 27May 2020...it showed that takes 10-15 working days for delivery and that my order has been recieved. After a long wait ive decided on 18June 2020 to go on Russels'website to try and find ways to get in contact with somebody who can tell me whats happened with my order. I then chatted live with a person by the name of Leonard to whom ive told my predicament to and he then gave me 3x email addresses of people to contact: ***; *** and *** and none of these people has responded to my enquiry. I then again went on Russels' website where ive chatted to Leonard again and this time he gave me an other email address of *** whom i also contacted. He also gave me some phone numbers to phone and there i also got no joy, coz it would ring for a long time and then just disconnect Still no reply from email to puleng either. I then went on 27June 2020 via facebook messenger contacted Russels & ive explained my story on it again. 28June i got a reply back from facebook messenger- applogise for the inconvenience, your query has been escalated. I then rep**** that i need answers re: status of my order. 29June 2020 they asked my details so they can log a complaint...they needed my name, surname, contact number, email and storename of which i rep**** that its an online order and also gave the order #***. I also said that i want my stove or my money back. 30June 2020 i got a message back that my complaint has been sent and a member of the relevant department will contact me. I was aldo given a reference number: ***. 07July2020 ive send a message again still looking for my stove and threaten to get legal action against them if they dont send me my stove or my money, because i was really ****ed off by what has been going on and that i dont get what ive been paid for. 08July2020 i got a message saying Requested an escalation on *** and that somebody of the department will contact me. I then rep**** that i want a contact number and they then send me the customer care line ***and again i was told that someone of the relevant department will contact me. I askd a time as to when i will be contacted and on 09July2020 o was told via message that they cant confirm time as to when i will be contacted. Ive tried the customer care line, offcourse no answer, i leave a voice message for someone to call me back and still no respond. 10July2020 again a message...sorry for the inconvenience, your complaint was send to the relevant department. 13July2020 i wanted to know if im ever going to get the stove or if i can have my money back. I got a reply....the team is working on assisting you. We will be intouch with feedback. I said that i want to know if my stove is on its way to me or not or i want my money back. 14July2020 i got a message...kindly contact ***. I then said that ive phoned that number numorous times, no answer and that its the most disgraceful service RUSSELS could ever give. 16July2020 got a call from Puleng Tsikoe *** out of stock and cant get me a stove. I then said that they must refund me. So she said she will send me a blank email to my email so i can get her email address. 17July2020 i then send her my banking details and i was said to also send a copy of my ID, bankstatement and confirmation letter of my bank. This has made me feel very suspicious coz why do u need a copy of my ID, my bank statement and confirmation letter from my bank....that to me spelled ****!! So i went on google put Puleng Tsikoe's name in and saw a headline saying suspected ****: *** ***....that raised a hellova concern to me coz now i know ive fallen into a ******** trap!!! I then got a call from a lady named Shirley who said Puleng is reporting to her and has told her that i dont want to send the requested documents on which i said yes thats right coz ive already send u my banking details and thats enough to transfer my money into my account amd ive also told her that i know tgey ********. She then denied it and said they need the documents for audit reasons. Bull**** is what i was thinking...coz its my own money that they just had to transfer, its not their money. I have paid R1899.00 to them for tge stove. SO PLEASE BE AWARE OF THIS WEBSITE WWW.RUSSELS.CO.ZA.....DONT BUY ANYTHING FROM THEM ONLINE......********!!!! ANY ADVICE HOW I CAN GET MY MONEY BACK..THEY /RUSSELS ARE ALSO UNDER SOME JDG GROUP!