Bad sevice

Well what can I say every time I put an report here Jushua doore tells me that my case receives there at most urgent attention and its the same story form June for 6 months now. And still my bedroom suite is not repaired back in my house. 2 weeks back I got a call from then that thy want to deliver but missed the call because of a Dr appointment. Got the message that I have to call back to arrange for delivery. For 2 weeks I called no anser. Called head officer. But nothing. Went to the branch but still nothing what more must I do . But the first of each month the debit order goes of and thy get there money now for 6 months for something I don't use. And please don't tell me it gets your at-most urgent attention because if it was true this would of been solved months back. Even after we went to a lawyer. You just don't worry to give good service.