bad services

After all this time, all the calls all the vitis to the branch my bedroom suite is still not fixed. 2 weeks back the warehouse guys come to fetch my bedroom suite for the 2nd time after it was delivered and damaged at the warehouse we refused to accept it and went to a layer . He called Jushua doore and told them thet you can cleary see that the ware house damaged it and that it must be fixed to regular standers or we go to take it further. That was a Fridays the saterday jushua doore phone my husband to arrange for the ware house to come and pick it up. On the Monday they come to pick it up that is now 2 week back. Yesterday I reserved an sms stated: dear jushua doore customer, your sevice request with ref JO-PC-***5-10 is complete. ? So I went to the branch this moring to find out what it means, only to find out that the suplier is still waiting for my bedroom suite and the warehouse did not log the bedroom suite in after they come to pick it up. It tomorrow the fifth month I have to pay my installment on my acount that I not have any use of my bedroom suite . How can I be happy with the service I get after I was a customer for 20 year. All I get is promises and no r