BAD SERVICE = WAITING FOR REFUND

IT IS NOW 5 MONTH THAT I AM TRYING TO GET MY REFUND AND FOR THEM TO COLLECT THE BASE & MATTRESS SET FROM MY HOUSE ! I PHONE AND EVERY TIME THYEY SAY IT IS ESCULATED! (BOUGHT A BASE & MATTRESS ON LINE - AFTER THE 1ST DELIVERY, MATTRESS SPINGS CAME THROUGH; REPLACED IT AGAIN 2 WEEKS THE SPRINGS CAME THROUGH) = PROCESS STARTED ON THE 30.06.2020 = STILL NO REFUND PEOPLE PHONE ME AND SAY THEY WILL SEND ME THE PAPER WORK - NOTHING HAPPENS = VERY BAD SERVICE