Bad service ( Russell's Gugulethu Square Store)

<p>I purchased a Lira 4PCE Kitchen scheme at Russells Gugulethu Square Store in October for about R3200.00.</p> <p>I paid for delivery and everything, at the store I was promised that the unit will be delivered the following week. I waited for the whole week going to the store making contacts with the store in finding out why the delay. I was told my residential address was not captured into the system even though I gave the address on the day I bought the unit.</p> <p> </p> <p>Eventually after several phone calls and going to the store they delivered the unit. To my suprised it was delievred by the warehouse people in pieces and they told me that someone will come and assembly the unit.</p> <p>I waited for a week and when I went to the store again I was told to liaise with the closest store to my home as they need to send someone for me. I contacted the store and they were willing to do it but they said they need authorisation sent by email from Russells Gugulethu square store.</p> <p> </p> <p>I went to the store to advise them of such and I was told that the compliant will be logged through client resolution center which happens to be Russell's Head Office and that I will get a reference number.</p> <p>I did not receive a reference number or phone call to advise as to when exactly will i get it.</p> <p> </p> <p>I decide to call Head Office myself gave them my name and ID number , they managed to give me ref no: 900 00 19104. I spoke to Matheew there who was willing to go extra mile, however when he tried to call the responsible store, where I bought the unit. He was told the person who logged the complaint is not at work ( his name Sabata) and that he must call tomorrow.</p> <p> </p> <p>I am deeply dissapointed by Russells and the manner in which they treat their customers. I for one feel that even when I was at the store there's no sense of urgency now that they have the money.</p> <p> </p> <p>When you get it to buy they so loving and caring but when they must deliver they pulling their legs.</p> <p> </p> <p>Store Manager : Michael ( Russell's Gugulethu contact number ********** )</p> <p>I was assisted by Anga when I bought the unit.</p> <p> </p> <p>My details Ntuthuzelo Dyikwana</p> <p> ********** 450</p> <p> </p> <p> </p>