Bad service no assistance /unprofessional/ ******* /overcharged/

I bought furniture last year December and 2 cellphones a couple months later. I had been given goods from the store on display because i was **** to about the date of receiving my goods. it was a week before Christmas and i could not have my kids with no bed,TV & Fridge. the one month they had double debited my account i had then requested to cancel debit order till now that has not being done.

I only receive statements when i get through the customer care number and still wait a couple of days.

I have complained about my sofas a few months after purchase no one has contacted me till now regarding my issue the cushions are all opened and my fridge is already leaking.

For the past 4 months i have been calling to query for my settlement amount and every time the amount increases.

at the moment my closing balance is R470 on my one account yet on the statement summary it says R430 yet when i call customer care the agent stats i have 4 installments of R250.00

My furniture account is even higher and every time i consult the amount increases.

I understand the whole interest added, but when i ask the agent to explain how the total is calculated i get told, "I DON'T KNOW" .

then i ask what is the different between all the amounts,"I DON'T KNOW " the system calculates it.

most of the time i cannot get through to anyone at customer care. the times i do get to them i get"I DON'T KNOW".

I cannot understand how staff are not educated on the system that the company works on. They cannot even explain what is added onto my account.

I feel as if Russells is ripping of the people and using "interest" as an answer how can interest be added on a amount that has interest included.

My phone was R1700.00 but paying R3000.00 in total .... if i want to settle my account i do not know why i have to pay interest.

MY LAST TIME EVER DEALING WITH RUSSELL'S else for there consultants that don't know anything, they should be ashamed to have such staff.

But when my account went in arrears they could call and scream at me on the phone, but when i am calling for their assistance ,NO HELP they DON'T KNOW.

I am so tired of speaking to the agents even the supervisors hit you with the DON"T KNOW ITS THE SYSTEM CALCULATIONS line.