Bad service good service then Bad service

<p>I went to the meyerton branch to enquire about a couch I had seen online for R1499 for a 2 seater Triston 2 div charcoal couch only to find it was marked instore at a price of R2699 versus the online price of R1499 I didn't bother myself with this as the sales ladies werent that helpful. The white lady kept shouting the other ladies name for her to assist me meantime she was seated at her desk with no clients present. The lady came to me I asked her if there was a Russells branch in vanderbijlpark she said she doesnt know! How can you not know and if you dont know why dont you ask people who do!</p> <p>Needless to say she assisted me with the details for Price and Pride Vereeniging where i was assisted by Emily and her colleagues who tried their upmost best to get the sofas although they didnt have them in stock, they did my credit application called various russells around the area in search of the couches.</p> <p>They eventually got a hold of the evaton branch sent them my documents and confirmed that the couches were in stock. I drove from Vereeniging to Evaton to go finish my purchase upon arrival I talk to Peter who tells me the couches arent in his stock and there are no nearby branches that have stock and that i would have to pay extra as they are only avaialable at Rustenburg and Umtata!</p> <p> </p> <p>This immediately made me mad as i had explained to Emily and her team that I want those specific couches and they had phoned ahead of me driving to confirm availablity! At this point I was fuming Peter then tried to sell me a different couch which I didnt at all appreciate as they were all aware that i came for that specific purchase of the 2 seater couch on special.</p> <p>He then continued to be condescending by asking me why I wanted that specific couch when there are other options explaining to me that he had spoken to the ladies at Price and Pride in Vereeniging that he doesnt have stock which infuriated me further as the ladies in Vereeniging called infront of me. So who exactly is the fool in this instance? A salesman pushing his own agenda or a sales team in Vereeniging satisfying a clients request?</p> <p>He offered to call the ladies in Vereeniging to clarify the matter which just added oil to fire as i knew very wel it would be his word against there's now and still i wouldnt recieve or be able to purchase my couches!</p> <p> </p> <p>I called the ladies back in Vereeniging they were very helpful and said they would revert back to me to clarify the issue of stock and my purchase being put through before the special ends but because obviously they dont work in Evaton there is only so much they can do.</p> <p> </p> <p>I am disappointed to say the least, upset no furious! That firstly you have staff who dont clearly know what is happening within your business and dont even possess the enthusiasm to ask those who do! Do you not teach staff about searching on a computer for branches?! Secondly why do people then lie confirming stock they dont have wasting customers time,money and effort! Thirdly why can the ladies at Vereeinging all be involved and interested in my purchase and helping versus your other staff especially Peter who just added insult to injury by telling me all the issues with my purchase versus his thoughts on what i should buy. He had no solutions just problems! One was no stock! Two me paying extra for getting the couch! Three him not understanding my need to purchase that specific couch!</p> <p> </p> <p>Does he live with me or know my taste or finance to advocate me considering other options did it not ring to him that perhaps me coming from vereeniging means i considered other options. Long story short i missed the special because of incomptent staff at meyerton who dont know which branches are open and closed, displaying incorrect prices on sale merchandise and two Peter who says he has no solution! But his branch was called to confirm stock! Russells im highly disappointed atleast the ladies in Vereeniging tried to assist but as for the rest of your staff in the other branches intervention is needed i am still without couches and have missed the special!</p>