Bad service from both branch and Head offic

Bought 3 Bed's, microwave,Fridge and a bedroom suite in Russells upon delivery they damaged a bedroom suite, when I noticed before the truck could leave called the driver back he then wrote on delivery receipt that they will replace with a new one that was not done , I then went to a branch and spoke to a manager Robert who logged a call and promised me a replacement until today am still waiting. Went back to the store everytime he promise to phone me back he never did. His head office phoned me and reminded me of the first installment payment when I told them about my query for the second time he transferred me to a horrible complain consulted who did not care about my query. Guys the service is bad.<br>